Question 1

How do you handle deliveries to the industrial sites on the city outskirts versus residential streets?

Accepted Answer

Deliveries to the industrial zones on the city edge require a specific gate or dock number at checkout. For residential streets, please specify if the home uses a front or side entrance. These details ensure the driver uses the correct access road on properties with large perimeters or multiple entry points.

Question 2

How are flowers delivered to local homes and will they be left in a box?

Accepted Answer

All arrangements are hand-delivered in water and never shipped in cardboard boxes. Since most properties here are single-family homes with open porches, we place the flowers directly at the door. Providing the specific side of a shared driveway helps the driver identify the correct house in more densely built residential blocks.

Question 3

What happens if the recipient is not home or a specific flower is out of stock?

Accepted Answer

If no one is home, we place the flowers at a side door or behind a porch railing to keep them out of view from the street. If a specific flower is unavailable, we substitute it with a similar variety of equal value. Including a recipient phone number is required for the multi-story buildings downtown that use locked buzzer systems for entry.

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