Question 1

How are deliveries handled for offices, senior centers, and medical buildings in New Lebanon?

Accepted Answer

Medical centers and senior living residences here are low-rise buildings with specific side entrances for deliveries. Provide the room number and the wing name at checkout so the driver finds the correct hall. For the small office buildings along the main thoroughfare, include the suite number because many businesses share a single front door.

Question 2

Will my flowers be delivered in a box or by hand to a residential address?

Accepted Answer

All orders are hand-delivered rather than shipped in boxes to accommodate the residential porches found throughout the village. Most homes here have open driveways and clear street access, so drivers bring arrangements directly to the front door. Note if a side door is preferred for properties set further back from the road.

Question 3

What happens if the recipient is not home or a specific flower is unavailable?

Accepted Answer

If the recipient is not home, the driver leaves the arrangement in a shaded area on the porch or near the side door. When a specific flower is unavailable, a similar bloom of equal value is used to keep the arrangement's size. Provide the recipient's phone number to help the driver verify the house number on streets where mailboxes are clustered together.

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