Question 1

How do you handle deliveries to the large office campuses and residential areas in Des Peres?

Accepted Answer

We deliver to the security desk or designated mailroom for the multi-story corporate offices and professional buildings in the city. For residential deliveries, please provide the specific gate code or instructions for properties with long private drives. Including a suite number or building wing ensures the driver navigates large commercial properties to the correct desk.

Question 2

Are the flowers hand-delivered or shipped in a box?

Accepted Answer

All orders are hand-delivered to the recipient's door or the building's receiving area to accommodate the city's suburban layout. This direct delivery is required for navigating the large parking setbacks and multiple entry points of local shopping and office complexes. Providing the exact entrance door or building name helps the driver find the right drop-off point in sprawling commercial developments.

Question 3

What happens if the recipient is unavailable or a specific flower is out of stock?

Accepted Answer

If a recipient is not home at a gated residence or is away from their desk in a secured building, we will call them to coordinate a safe hand-off. We substitute unavailable flowers with the closest match of equal value to maintain the arrangement's size and color. Providing a mobile number for the recipient helps us resolve entry issues at gated driveways or security checkpoints without a failed delivery.

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