Question 1

How do you handle deliveries to specialized facilities or secured buildings in Saint John?

Accepted Answer

For deliveries to the city's large senior rehabilitation centers or apartment complexes, provide the wing name or unit number at checkout. These buildings often have specific staff check-in points or secured main entries that require this information for entry. Having these details ensures the delivery reaches the correct desk or door without delay.

Question 2

What is the delivery process for the residential areas and apartment clusters in Saint John?

Accepted Answer

We use hand delivery for all orders to navigate the city's mix of single-family homes and multi-unit residential buildings. Provide gate codes for apartment clusters or instructions for side-door access on houses with shared driveways. This allows us to place the flowers directly with the recipient rather than leaving them in high-traffic common areas.

Question 3

What happens if the recipient is not home or a specific flower is out of stock?

Accepted Answer

If no one is available at a residence, we attempt to leave the flowers with a nearby neighbor to account for the narrow lots and street-facing porches. When a specific flower is unavailable, we substitute it with a similar variety of equal value to keep the arrangement size consistent. Providing a recipient phone number is the best way to resolve access issues at secured building entrances.

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