Question 1

How do you handle deliveries to the various types of buildings in Penfield?

Accepted Answer

For senior living complexes and professional office clusters, include the specific suite or apartment number and the name of the main entrance at checkout. For residential addresses with long driveways or wooded lots, specify if the house is clearly visible from the road. These details allow the driver to navigate private suburban entries and find the correct door.

Question 2

How are flowers physically delivered throughout the city?

Accepted Answer

Every order is hand-delivered to the recipient's door rather than being shipped in a cardboard box. In residential areas with large front yards, the driver will place the arrangement on the porch or at a side entrance based on your instructions. Providing a gate code or specific notes for homes set far back from the street helps the driver avoid access delays.

Question 3

What happens if there is an issue with the recipient or the specific flowers?

Accepted Answer

If a recipient is not home at a residential address, the driver looks for a secure spot or leaves the flowers with a designated front desk in senior communities. When a specific flower is out of stock, a similar variety of equal value is used to keep the arrangement's look the same. Including a phone number for the recipient is helpful for navigating office parks where building numbers are hard to see from the shared parking lot.

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Flower Delivery FAQ for Penfield