Question 1

How does delivery work for offices and professional buildings in Covington?

Accepted Answer

For deliveries to the multi-story professional buildings near the downtown grid, you must provide the specific suite or room number at checkout. These buildings often have multiple street-level entrances, and these details ensure the driver locates the correct office instead of a general lobby. For residential deliveries, please specify if the home has a preferred side door or porch for drop-offs.

Question 2

How are flowers delivered across the different residential layouts in this town?

Accepted Answer

All orders are hand-delivered rather than shipped in boxes to accommodate the open porches and wide residential lots common here. Because many homes are set back significantly from the main road, providing information about long driveways or unlocked gates helps the driver reach the front door. These details prevent delays caused by the driver having to verify the correct entry point from the street.

Question 3

What happens if the recipient is not available or a specific flower is out of stock?

Accepted Answer

If no one is home, the arrangement is left in a shaded area on the porch, as most properties here have open-access entries. If a specific bloom is unavailable, it is replaced with a flower of equal value that maintains the original color and size. Including a recipient's phone number reduces failed deliveries for houses where the front door is not easily visible from the road.

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