Question 1

How do you handle deliveries to professional offices or gated residential areas in Westbrook?

Accepted Answer

We deliver to professional suites along the main business corridors and residential homes within private beach associations. Provide the specific gate code or entry instructions at checkout for any properties with restricted access. This information allows the driver to reach the front door directly without delays at the entrance.

Question 2

What is the delivery process for homes located on narrow or private roads?

Accepted Answer

Every order is hand-delivered to the door rather than shipped in a cardboard box. Because many residential roads near the water are narrow or have limited turn-around space, drivers use smaller vehicles for direct access. Clearly marking your house number or providing specific driveway instructions helps the driver identify the correct property.

Question 3

What happens if the recipient is not at home or a specific flower is out of stock?

Accepted Answer

If the recipient is away, the driver will leave the flowers in a safe area and contact the recipient using the phone number from your order. If a specific flower is unavailable, we use a different flower of the same value that fits the original style and color. A valid recipient phone number is the best way to prevent failed deliveries to homes in gated communities or on private coastal roads.

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