Question 1

How do you handle deliveries to the large medical complexes and government offices in Pomona?

Accepted Answer

Deliveries to these campuses must be left at the specific security desk or central receiving dock required by the facility. You must provide the building number, floor, and department name at checkout so the internal staff can route the flowers. This prevents the arrangement from being held up at the main perimeter gate or general mailroom.

Question 2

Will my flowers be delivered by a driver or shipped in a box?

Accepted Answer

All flowers are hand-delivered because many Pomona residences sit on winding, wooded roads with long driveways where boxed shipments are often left too far from the house. A driver brings the arrangement directly to the front door or the service entrance of the property. Please include any gate access codes to ensure the driver can reach the house.

Question 3

What happens if the recipient is not home or a specific flower is unavailable?

Accepted Answer

If no one is home, the driver will look for a sheltered porch area, as many properties here have deep setbacks that make leaving items near the street unsafe. If a specific flower is out of stock, we substitute it with a bloom of equal value that matches the original color and shape. Providing the recipient's phone number helps us confirm they are available before we attempt delivery down long or private driveways.

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Flower Delivery FAQ for Pomona