Question 1

How do you handle deliveries to large campuses and secured buildings?

Accepted Answer

For deliveries to the multi-building medical campuses and office parks set back from the main roads, include the department and room number. Provide the building name and floor to ensure the driver finds the correct reception desk. This specific information prevents delays on large commercial properties with multiple entrances.

Question 2

How are the flowers delivered to residential areas?

Accepted Answer

All orders are hand-delivered to accommodate the long residential driveways and gated property entrances found throughout this area. Provide gate codes or specific instructions for homes that are not accessible directly from the street. This method ensures the flowers are placed at the front door rather than left at a roadside entrance.

Question 3

What happens if the driver cannot access the property or the recipient?

Accepted Answer

If a driveway gate is locked or a building is secured, the driver will use the recipient phone number provided to request access. On large residential lots with no sheltered porch, providing a secondary contact number helps avoid leaving the arrangement in an exposed area. If a specific flower is out of stock, it is replaced with a variety of equal value to maintain the arrangement's size.

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