Question 1

How do you handle deliveries to medical campuses and large corporate offices in Folsom?

Accepted Answer

Deliveries to the city's medical centers and sprawling corporate offices require a specific building or wing identifier to pass security desks. Include the department name or suite number at checkout so the driver can locate the correct reception area. These details are necessary because many local business parks use centralized mailrooms that do not accept perishable items.

Question 2

Are flowers hand-delivered or shipped in a box to local residences?

Accepted Answer

All orders are hand-delivered by a driver who can navigate the city's many gated residential communities and keypad-access apartment buildings. You must provide the gate code or entry instructions at checkout to prevent the delivery from being stopped at the perimeter. This method ensures the flowers are left at the actual front door rather than at a community entrance.

Question 3

What happens if the recipient is not home or a flower is out of stock?

Accepted Answer

If a recipient is not home, the driver will leave the order in a secure spot on the porch, as most local residential streets have open access. When a specific flower is unavailable, we use a similar variety that matches the original color and shape to maintain the design. Providing the recipient's phone number helps the driver coordinate entry for homes with fenced perimeters or long private driveways.

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