Question 1

How does delivery work for businesses, funeral homes, and care centers?

Accepted Answer

Deliveries to funeral homes and senior living centers require a specific building wing or room number at checkout. For the commercial strips and office parks along the main highway corridors, include the company name and suite number. This ensures the courier identifies the correct entrance among the shared storefronts.

Question 2

How are flowers delivered to residential and commercial areas?

Accepted Answer

Every arrangement is hand-delivered to navigate winding residential streets and long driveways. For properties set back from the road or obscured by trees, provide a description of the house or mailbox to help identify the correct lot. Include specific instructions if the delivery is for one of the industrial zones near the railroad tracks or the lake.

Question 3

What happens if the recipient is not available to receive the flowers?

Accepted Answer

If a recipient is not home, the driver identifies a secure spot on the porch or with a neighbor, as most residences have open driveway access. For gated residential pockets or secured industrial sites, provide an entry code or a direct phone number at checkout to prevent the courier from being locked out. If a specific flower is unavailable, a substitution is made with a similar stem that matches the original height and color.

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