Question 1

How do you handle deliveries to high-rises and medical centers in Charlotte?

Accepted Answer

Deliveries to the urban core’s high-rise towers and secured apartments are made to the front desk or mailroom. On medical campuses, you must include the specific building wing and room number at checkout. These details help us get past security desks and find the right building in these large facilities.

Question 2

How are flowers delivered to residential areas and gated communities in Charlotte?

Accepted Answer

All flowers are hand-delivered to the front door or property office. For gated residential communities, you must provide the gate code or put the recipient on the security visitor list. This prevents delays at the gate houses and entry points found in suburban areas.

Question 3

What happens if a recipient is unavailable or a flower is out of stock?

Accepted Answer

If a recipient is unavailable at a secured building, we leave the order with the front desk or building staff. If a specific flower is out of stock, we substitute it with a flower of the same color and value. Including the recipient’s phone number helps us resolve entry issues at locked properties or apartment complexes.

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Flower Delivery FAQ for Charlotte