Question 1

How do you handle deliveries to mountain resorts and gated residential communities?

Accepted Answer

Provide the gate code or unit number at checkout to ensure access through private security entrances. For lakeside properties with multiple cabins, specify if the arrangement should be left at the main lodge desk or the specific cabin door. These details are necessary for drivers to navigate long, winding driveways and secured mountain property lines.

Question 2

Will my flowers be hand-delivered despite the steep terrain and narrow roads?

Accepted Answer

All arrangements are hand-delivered to accommodate the steep driveways and winding residential roads that make boxed shipping difficult. Provide specific instructions if the property has a hidden entrance or sits significantly back from the main mountain thoroughfare. This helps the driver place the flowers safely on a porch that is protected from high-altitude wind.

Question 3

What happens if the recipient is not at their cabin or vacation rental when the driver arrives?

Accepted Answer

If no one is available at a cabin or rental property, the driver looks for a secure location protected from mountain elements. When a specific flower is unavailable, we use blooms of equal value that are suited for high-altitude air. Including a local phone number for a property manager helps prevent failed deliveries at gated mountain estates.

Flower Delivery
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Flower Delivery FAQ for Big Bear