1. Eligibility and Use of Website

You must be at least 18 years old to use this website or make a purchase. You agree to use the website only for lawful purposes. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe a user has violated these Terms.

2. Flower Substitution Policy

Flowers are a natural product and subject to seasonal and market availability.

  • Substitutions: We strive to match the photos shown on our website as closely as possible. However, we reserve the right to substitute flowers, greenery, or containers with those of equal or greater value to ensure timely delivery.
  • Integrity: Our florists will always maintain the overall style, color palette, and theme of the arrangement.

3. Pricing and Payments

  • Currency: All prices are listed in USD unless otherwise stated.
  • Taxes: Prices displayed do not include sales tax. Applicable sales tax will be calculated at checkout based on the delivery address.
  • Payment: Payments must be made in full at the time of purchase. By submitting payment, you warrant that you are authorized to use the chosen payment method.

4. Shipping and Delivery

  • Delivery Estimates: Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by third-party carriers, weather, or traffic conditions.
  • Specific Locations: For deliveries to hospitals, funeral homes, or secure office buildings, we will follow the facility’s specific protocols. Please provide a room or suite number where possible.
  • Recipient Not Home: If the recipient is not available, the courier may leave the flowers in a safe, shaded area or with a neighbor unless you have requested otherwise.
  • Incorrect Address: If an incorrect or incomplete address is provided by the customer, a redelivery fee may apply.

5. Freshness Guarantee and Claims

Because flowers are highly perishable, we have a strict policy regarding quality claims:

  • 24-Hour Rule: All claims regarding quality or freshness must be made within 24 hours of delivery.
  • Evidence: You must provide a clear photograph of the arrangement to qualify for a replacement or store credit.

6. Intellectual Property

All content on this website, including text, logos, graphics, and product photography, is our property. You may not copy, reproduce, or distribute any content without express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products. All products are provided “as is” and “as available” without warranties of any kind.

8. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the applicable jurisdiction, without regard to its conflict of law principles.

9. Contact Information

For questions regarding these Terms or your order, please contact our customer service team:

  • Email: [email protected]
  • Phone: (800) 646-8308
  • Mailing Address: 848 N. Rainbow Blvd. #2053, Las Vegas, NV 89107